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EGITRON Service Desk
  1. EGITRON Service Desk
  2. EGITRON Service Desk

EGITRON Service Desk

Welcome to EGITRON Service Desk! Please, use this form to request our help. Thank you.

Bem vindo ao Service Desk da EGITRON! Por favor, utilize o menu para solicitar ajuda. Obrigado.

Technical Assistance

Having problems with EGITRON Hardware, EGITRON Software or Represented Brands' equipment?

The available hours can be used for any EGITRON service (technical assistance, support, training, repair service,
etc.), excluding specific support and consulting software services on new project development.

The service may be carried out at the customer's premises, at EGITRON or remotely by email, telephone, remote
access, or any other means, and may be billed per incident at the current hour price or discounted from the block
of hours.


For assistance in Portugal: Condições Gerais Assistência Técnica EGITRON_v5.0.pdf

For assistance abroad:

  • in English: EGITRON Technical Assistance General Conditions_v5.0.pdf
  • en Español: Condiciones Generales Asistencia Técnica EGITRON_v5.0.pdf


After submission of the Support Request, EGITRON will process the information sent. In case of doubt, we will contact you. Otherwise, the EGITRON technician will follow up.

Required fields are marked with an asterisk*

Recommended, not required

If your request is about Software, please fill with a dot

Maintenance Contract - Scheduling of the service (custom) - negotiated with the client | Start of service (custom) - negotiated with the client
Hour Pack Contract - Scheduling of the service (maximum) - 1 working day | Start of service (maximum) - 5 working days
No contract - Scheduling of the service (maximum) - 5 working days | Start of service (maximum) - 10 working days

URGENT SUPPORT REQUEST | Start of service - 1 working day | Additional fee per incident - 300,00 €

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